Returns & Exchanges
Lord & Taylor is committed to providing a seamless shopping experience, offering returns on eligible merchandise within 30 days of the original purchase date. Items must be in their original, unworn condition with all designer tags and security seals still attached.
Initiate Your Return
Visit our online returns portal and enter your order number and zip code to select the items you wish to send back.
Print Your Label
Download and print the pre-paid UPS shipping label provided by the portal; a return shipping fee will be deducted from your final refund amount.
Package Securely
Place the items in their original packaging, ensuring all protective materials are included, and affix the shipping label to the outside of the box.
Drop Off & Track
Hand your package to any authorized UPS location and keep your tracking receipt; refunds are typically processed within 10-14 business days of receipt.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing